Cancellation & refund policy
Version 2026-10-24
Before production
Unpaid orders can be left to expire. For paid orders, contact us before production starts to request a cancellation.
Personalised items
Because items are made specifically for you, we cannot accept returns for change of mind once production has started, except where required by law.
Damaged or incorrect items
If your item arrives damaged or differs from your approved personalisation, contact the contact details on our Contact page with your order number and photos.
How refunds are paid
Approved refunds are issued through Cashfree to your original payment method. The time to reach your account depends on your bank or payment provider.